You are not alone
Crisis support
TAMly is not a crisis service. Here you will find verified lines and places that help straight away – free, often 24/7 and anonymous.
When to call 112 or 155
If you are afraid that you or someone close to you might hurt themselves right now, if a life is at risk, or if you are not safe, call 112 or 155. You do not need to be sure – the operator will help you decide what to do next. If there is no immediate danger but you need someone to talk to, you can call one of the lines below.
Lines where you can talk
Psychological First Aid Line (Linka první psychické pomoci)
116 123Adults (18+) in crisis or a difficult life situation. Run by Cesta z krize.
Phone 24/7. Chat: Tue–Thu 1–6 pm; Fri–Mon and public holidays 8 am–1 pm.
Free and anonymous – you decide how much to share. The service is in Czech.
- 24/7
- Free
- Anonymous
Linka bezpečí (helpline for children and young people)
116 111Children, teenagers and students under 26.
Phone 24/7. Chat and email – see the helpline’s website for details.
Free and anonymous. The service is in Czech.
- 24/7
- Free
- Anonymous
Family and School Line (Linka pro rodinu a školu)
116 000Parents, families, children and anyone who works with children or is worried about a child. Run by Cesta z krize.
Phone 24/7. Chat: weekdays 3–6 pm; weekends and public holidays 10 am–1 pm.
Free and anonymous. The service is in Czech.
- 24/7
- Free
- Anonymous
Senior telefon – helpline for older people (Život 90)
800 157 157People over 60 and those who care for them.
24/7
Free and anonymous. The service is in Czech.
- 24/7
- Free
- Anonymous
Linka seniorů – line for older people (Elpida)
800 200 007Older people, people caring for them, and people in crisis.
Daily 8 am–8 pm
Calls and email counselling are free. The service is in Czech.
- Free
Helpline for victims of crime and domestic violence (Bílý kruh bezpečí)
116 006Anyone who has experienced crime or domestic violence, and the people close to them.
24/7
Free. The service is in Czech.
- 24/7
- Free
In Vietnamese
Need advice in Vietnamese?
Charita integration line in Vietnamese and Czech
+420 605 999 969Mon and Wed 9 am–12 pm and 1–3 pm, Tue and Thu 9–11 am
Staff speak Vietnamese and Czech. They will listen and advise on residence in Czechia, work, social services, health insurance, education and difficult life situations. They help fill in forms, interpret by phone when you deal with authorities, translate residence documents, offer psychosocial support and pass on contacts for other services. Staff are trained in crisis intervention. The line is open to everyone, free and anonymous – you pay only your operator’s call rate. It is not a 24/7 crisis line; if a life is at risk, call 112 or 155.
Checked on Charita’s website. An older leaflet lists different hours, so please check the website for current times.
Information from Charita Česká republika: Charita infoline website ↗ · Integration line leaflet (Czech and Vietnamese, PDF) ↗
Crisis centres in Prague
RIAPS Crisis Centre
222 586 768Adults (18+) in acute crisis. Chelčického 842/39, Prague 3. In an acute situation you can come without an appointment.
24/7
- 24/7
Crisis Intervention Centre, Bohnice Psychiatric Hospital
284 016 110Adults (18+). Ústavní 91, Prague 8. You can come without an appointment; it does not offer crisis counselling by phone.
24/7. Full team on weekdays 8 am–4 pm; outside those hours a doctor or psychologist is on duty.
- 24/7
Prague Helpline (Pražská linka důvěry)
222 580 697Anyone who needs crisis support by phone.
24/7
- 24/7
More help and directories
- Nevypusť duši – Where to find help ↗
A directory of crisis lines, crisis centres, counselling, psychotherapy and psychiatric services, filterable by region and audience.
- Opatruj se – Help ↗
A portal overseen by the National Institute of Mental Health. It lists crisis lines and links to maps of mental health centres and other help. Available in Czech, English, Russian and Ukrainian.
- ČAPLD list of helplines ↗
Czech Association of Helplines: lines by region, topic and contact method (phone, email, chat).
- Mental Health Prague – Find help ↗
The City of Prague’s portal listing crisis and psychological help in Prague.
We checked these contacts on October 21, 2026. If something is out of date, write to [email protected].
